Terms & Conditions

Privacy and security

We understand that the provision of your personal data requires a big deal of trust on your side. Elegant excursions team takes Your trust very seriously! It is one of our top priorities to be at your loyal service, and we will treat your personal data with security and confidentiality every time you visit our website or use our services!

In general we require basic identification information (accurate, and complete) in order for you to receive relevant offerings from Elegant Excursions. These information include your first and last name, telephone number, country and e-mail address, as well as billing information (such as your credit card number)

Terms of service

Please, read these terms and conditions carefully before booking a place excursions & transfers. Please note that if English is not your mother tongue, you are obligated to ensure you have clearly understood these terms and conditions for online booking of excursions & transfers before ticking the appropriate box confirming that you have read and understood them.

Booking conditions

• By booking any of excursions from Elegant Excursions you agree to these terms of service.
• All prices are listed in Euro.
• All bookings must be paid at least 24 hours before departure time, or it will be canceled automatically.

Teide by Night Vouchers

1 After you complete your booking, you will receive a personalized Teide by Night Voucher for each service booked. The vouchers will also be sent to you by email.

2 You must provide the original, authentic Teide by Night Voucher to the appropriate service provider in order to approach your tour. Your reservation can not be accepted or admitted without presenting a valid Teide by Night Voucher. Elegant Excursions will also accept the presentation of the voucher in the digital format (e.g.. your smartphone or tablet device).

Cancelation conditions

For all reservations canceled more than 72 hours prior to the service teidebynight.com offers a full refund. This gives you a worry free experience at the time of your booking. For all reservations canceled 72-24 hours before the service, Elegant Excursions/teidebynight.com offers 50% refund of the total value of booked service. Cancellation of reservations in the last 24 hours before departure is not possible.

Elegant Excursions can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.

This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.

The refund will be made within 20 working days by crediting the credit card used.

If the credit card payment before the use of the booked service is not honored or revoked, this will be considered as a booking cancellation and cancellation fees will apply. Further claims for damages are reserved.

Elegant Excursions has the right to refuse admittance or exclude you from an activity if you do not meet the eligibility requirements, or if your participation puts you or others at risk, or otherwise interferes with the proper conduct of the activity. In these cases, the price cannot be refunded.

Payment conditions:

Payment

Sis Redsys system for online authorization and payment of credit and debit cards, applies modern standards of data protection to ensure that data exchange between systems Sis Redsys and authorization centers of credit card companies is done in a private network which is protected from unauthorized access.

Currency conversion

All payments will be effected in Euro. The amount your credit card account will be charged for is obtained through the conversion of the price from the selected currency into Euro according to the current exchange rate of the Spanish National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Legal:

Elegant Excursions S.L.U.
Calle Chimbesque, Nº 48. Planta Baja Puerta 7 -2, Edificio Aneto III,
Parque de la Reina, 38627 Arona, Santa Cruz de Tenerife, Spain
Tourist General Register I 2280.1

Company Registration: CIF : B76560895

Contact Information: info@elegant-excursions.com

Tripadvisor Reviews

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TripAdvisor Traveller Rating

 

Based on 580 traveller reviews

TripAdvisor Ranking #1 of 45 Outdoor Activities in Santa Cruz de Tenerife

Most Recent Traveller Reviews
  • 16 Jun 2017: “Excellent trip!”
  • 15 Jun 2017: “Terrific Teide”
  • 14 Jun 2017: “Tranquil evening”
  • 13 Jun 2017: “3rd best place in the World for...”

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